Last updated: 11 March 2026

Orders containing Too Long: Spring 2026 are now being dispatched. Changes to your order, including but not limited to shipping address changes and cancellations, are no longer possible.

We're seeing some delays in dispatching orders to the following destinations: Chile, Hungary, Israel, Lebanon, Moldova, Poland. We'll dispatch them as soon as we're able to - we'll keep you updated once it's been sent off.

If your order contains an item available for pre-order (e.g. Assembly Required), we'll dispatch all items once the pre-ordered item becomes available.

Please see the table below for delivery aims of our couriers.

All physical orders are being sent tracked. You'll receive further updates on your tracking number as soon as your parcel is scanned in by the courier. Please keep an eye out for your tracking number as your local courier may require additional information to complete delivery.

Digital Too Long: Spring 2026 orders were fulfilled on 11 March 2026. You should have received an email from us with your personalised download link - but if you haven't, reach out to us: help@toolong.news.

The table below is only provided for guidance and may not reflect actual delivery times.

Royal Mail 24 Tracked delivery aim is not guaranteed to the following postcodes and areas: most of the Scottish Highlands, any remote areas, including nearly all AB, IV, KW, LA, PA, PH, BT, CA18 - CA27, HS1 - HS9, IM, TR21 - TR25, ZE postcodes.

Longer delivery times are expected for remote areas or areas with general unavailability of postal services. 

International Tracked is available in select countries. 

We are no longer able to make changes to your shipping address.

International orders
Orders going internationally can take a little longer. They can sometimes get delayed in customs. We advise keeping an eye on any tracking information that you have been provided with.

Parcels going to some countries (including but not limited to: Mexico, Colombia, Brazil, Chile, Israel, South Africa, Romania, Bulgaria) are occasionally taking in excess of 12 weeks to be delivered. Unfortunately we have no control over these parcels and how quickly they are passed through customs.

Customs & international import charges
VAT is due on all commercial goods imported into the EU regardless of their value. We are part of the IOSS which means that, for orders not exceeding €150, we collect the VAT for you and pay that to the relevant local tax authorities, meaning you don't have to pay it on delivery.

Shipments heading towards Italy and Romania: An additional fee has been imposed by your tax authority for shipments from non-EU countries into the EU. This is usually around 3 EUR and cannot be pre-paid at checkout. These fees must be paid upon delivery.

Shipments sent outside the UK to any other shipping destinations may also incur additional charges for customs clearance and these are payable by you, the customer. We have no control over these charges and are unable to reimburse any costs incurred regardless of the circumstances. For details of customs charges please consult your local customs authorities for the latest rates.