Last updated: 1 December 2025. 

We have begun the fulfilment of Too Long: Winter 2025 magazines and we are no longer able to make changes to your order or your shipping address. We estimate that all parcels will leave our office by 8 December 2025 with deliveries in the coming days. Please see the table below for delivery aims of our couriers.

Unfortunately, for some international destinations, this may mean that your parcel will arrive after Christmas. We cannot speed up this process.

All physical orders are being sent tracked. You'll receive further updates on your tracking number as soon as your parcel is scanned in by the courier. Please keep an eye out for your tracking number as your local courier may require additional information to complete delivery.

Digital orders are due to be fulfilled on 22 December 2025.

The table below is only provided for guidance and may not reflect actual delivery times.

Royal Mail 24 Tracked delivery aim is not guaranteed to the following postcodes and areas: most of the Scottish Highlands, any remote areas, including nearly all AB, IV, KW, LA, PA, PH, BT, CA18 - CA27, HS1 - HS9, IM, TR21 - TR25, ZE postcodes.

Longer delivery times are expected for remote areas or areas with general unavailability of postal services. 

International Tracked is available in select countries. 

We are no longer able to make changes to your shipping address.

International orders
Orders going internationally can take a little longer. They can sometimes get delayed in customs. We advise keeping an eye on any tracking information that you have been provided with.

Parcels going to some countries (including but not limited to: Mexico, Colombia, Brazil, Chile, Israel, South Africa, Romania) are occasionally taking in excess of 12 weeks to be delivered. Unfortunately we have no control over these parcels and how quickly they are passed through customs.

Customs & international import charges
VAT is due on all commercial goods imported into the EU regardless of their value. We are part of the IOSS which means that, for orders not exceeding €150, we collect the VAT for you and pay that to the relevant local tax authorities, meaning you don't have to pay it on delivery.

Shipments sent outside the UK to any other shipping destinations may also incur additional charges for customs clearance and these are payable by you, the customer. We have no control over these charges and are unable to reimburse any costs incurred regardless of the circumstances. For details of customs charges please consult your local customs authorities for the latest rates.

What does my tracking message mean?

For orders going towards United Kingdom, Jersey, Guernsey, Gibraltar, Isle of Man, and Ukraine:

• We're expecting it - Royal Mail hasn't scanned in your parcel just yet.
  
• We've got it - Parcel has been successfully scanned in and awaiting processing
• In transit - Parcel is in transit to your local delivery mail centre
• Ready for delivery - The order is out for delivery
• Delivery attempted - Address inaccessible. Royal Mail will try again the next working day if possible
• Available for Collection or Redelivery - Royal Mail have tried to deliver your order but were unable to. You can choose to have it redelivered or collect at your nearest pickup point.

For other international orders:

• En Route to DHL Ecommerce or Awaiting Processing - Parcel is awaiting processing at the DHL UK distribution centre
  
• Processed/Sorted/Closed Bag - Parcel has been processed and is awaiting dispatch to DHL Germany distribution centre
• Arrival at parcel center of origin - Parcel has reached the DHL Germany distribution centre
• Transportation to destination country/destination area / Preparation for air transport with stopover - Parcel is in transportation to the destination country.