Cancellation policy

Cancellation policy
Some items in our store may be offered to you as a subscription or a pre-order. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency presented on the product page.

Your payment details will be stored securely by Shopify and you'll be charged for each of these deliveries according to the payment schedule.

Shipping costs, taxes, and duties are subject to change. 

Payment schedule is available in the subscription portal.

A minimum of two payments are required for all Too Long subscriptions, including Too Long + TLDR Party. Your first payment is your initial order and your second payment is your first renewal - at which point you're able to cancel your subscription. 

TLDR Party is offered on a monthly subscription and no such minimum applies.

Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfil and charge the full or remaining payment at a future date. 

You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund, provided the order is returned to us. See our returns policy for more details on returns and refunds.