Last updated: 10 November 2026

Christmas season is our warehouse's busiest time of the year so some orders may take a little longer than usual to be sent. Couriers and customs authorities handle far more parcels than normal during the holidays which can cause further delays once your order is on its way. If you're ordering a Christmas gift, please check the last recommended order dates for your region in the table below.

Orders containing Too Long: Winter 2026: for some international destinations, we may not be able to get Too Long: Winter 2026 to you before the holidays. As soon as stock arrives at our warehouse, we'll prioritise international orders so they're among the first out of the door. We aim this to be around 7 December.

It's important to note here too that if your order contains an item available for pre-order (such as Too Long: Winter 2026), we'll only be able to dispatch the order once all items become available. So, if you're ordering one or more items along with Too Long: Winter 2026, please place two separate orders.

All physical orders are being sent tracked. You'll receive further updates on your tracking number as soon as your parcel is scanned in by the courier. Please keep an eye out for your tracking number as your local courier may require additional information to complete delivery.

The table below is only provided for guidance.

Royal Mail 24 Tracked delivery aim is not guaranteed to the following postcodes and areas: most of the Scottish Highlands, any remote areas, including nearly all AB, IV, KW, LA, PA, PH, BT, CA18 - CA27, HS1 - HS9, IM, TR21 - TR25, ZE postcodes.

Longer delivery times are expected for remote areas or areas with general unavailability of postal services. 

International Tracked is available in select countries. 

International orders
Orders going internationally can take a little longer. They can sometimes get delayed in customs. We advise keeping an eye on any tracking information that you have been provided with.

Parcels going to some countries (including but not limited to: Mexico, Brazil, Chile, Israel, South Africa, Romania, Bulgaria) are occasionally taking in excess of 12 weeks to be delivered. Unfortunately we have no control over these parcels and how quickly they are passed through customs.

Customs & international import charges
VAT is due on all commercial goods imported into the EU regardless of their value. We are part of the IOSS which means that, for orders not exceeding €150, we collect the VAT for you and pay that to the relevant local tax authorities, meaning you don't have to pay it on delivery.

Shipments sent outside the UK to any other shipping destinations may also incur additional charges for customs clearance and these are payable by you, the customer. We have no control over these charges and are unable to reimburse any costs incurred regardless of the circumstances. For details of customs charges please consult your local customs authorities for the latest rates.