For physical orders, when possible, we aim to dispatch your order within 5 working days. Domestic orders submitted before 9.00am are usually processed the same day.

The delivery time of our couriers is indicated in our Shipping policy. Please note that due to customs clearance, the delivery time may be slightly longer.

Most of our orders are dispatched tracked, however, in some rare circumstances, this may not be possible.

Please keep a look out on your tracking number as the courier may require additional information from you, including queries relating to re-delivery and pickup locations.

If your order still hasn't arrived four weeks after it has been dispatched, please get in touch with us.

For digital orders, your files will be sent to you immediately after payment via a personalised link to your email.

For orders heading towards the United Kingdom, Channel Islands, Jersey and Guernsey, we use Royal Mail.

For international orders, except to Ukraine, we use Deutsche Post and their international partners. This is usually your local postal service. 

Orders to eligible areas within Ukraine are usually sent fully tracked via Royal Mail, depending on service availability.

We deliver to most countries except for the following destinations: Afghanistan, Belarus, Cuba, Iran, North Korea, Russia, Saudi Arabia, Somalia, Syria, United Arab Emirates, Ukraine (Donetsk, Luhansk, Crimea) and Yemen. 

• EU orders: VAT is due on all commercial goods imported into the EU* regardless of their value. We are part of the IOSS which means that, for orders not exceeding €150, we collect the VAT for you and pay that to the relevant local tax authorities, meaning you don't have to pay it on delivery. If you are, nonetheless, asked to pay VAT on your order, please get in touch with us.

• US orders: VAT and duties are due on all commercial goods imported into the United States and Puerto Rico. We collect VAT and duties at checkout and pay that to the relevant tax authority meaning you don't have to pay it on delivery. If you are, nonetheless, asked to pay VAT on your order, please get in touch with us.
  

• Other countries: Shipments sent outside the UK to any other shipping destinations may also incur additional charges for customs clearance and these are payable by you, the customer. We have no control over these charges and are unable to reimburse any costs incurred regardless of the circumstances. For details of customs charges please consult your local customs authorities for the latest rates.

* Countries in the European Union are: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

Please get in touch with us with your order number and your new address before your order is fulfilled. Please note that we cannot guarantee a change of address - so, double-check to make sure your address is correct upon submitting your order.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it. You’ll also need the receipt or proof of purchase - alternatively, you can write your order number on the packaging.

Please note, we do not cover the postage cost of returns.

To start a return, contact us here.

Please get in touch with us. For insurance purposes, please include a picture of your damaged item along with your order number - we'll take it from there.

Please note, some misalignment, and smaller colour smudging on fully-coloured pages is within acceptable range and is to be expected.