Shipping (December 2024 Edition)

 

 

We've now begun dispatching Too Long: December 2024, including Standard and Premium editions.

All December 2024 purchases have been upgraded to International Tracked free of charge, if available in your country. You'll receive further updates on your tracking number as soon as your order is scanned in by the carrier. We expect this to be by 8 December 2024.

Digital Editions have been fulfilled on 5 December 2024.

The table below is only provided for guidance and may not reflect actual delivery times.

Region	Shipping Service	Delivery Aim
United Kingdom	Royal Mail 24 (Tracked)*	1-2 working days
United Kingdom	Royal Mail 48 (Tracked)**	2-3 working days
Europe	International Tracked***	3-7 working days
North America	International Tracked	5-10 working days
Oceania & Asia	International Tracked**	6-18 working days
Rest of the World	International Standard***	7-20 working days

* Next-day tracked delivery is not guaranteed to the following postcodes and areas: most of the Scottish Highlands, any remote areas, including nearly all AB, IV, KW, LA, PA, PH, BT, CA18 - CA27, HS1 - HS9, IM, TR21 - TR25, ZE postcodes.

** Longer delivery times are expected for remote areas or areas with general unavailability of postal services. 

*** International Tracked is available in select countries.

If your shipment is a tracked delivery, you will receive tracking information once your order has been marked as complete. We may be able to provide severely limited information on non-tracked orders.

We are no longer able to make changes to your shipping address.

International orders
Orders going internationally can take a little longer. They can sometimes get delayed in customs. We advise keeping an eye on any tracking information that you have been provided with.

Parcels going to some countries (including but not limited to: Mexico, Colombia, Brazil, Chile, Israel, South Africa) are occasionally taking in excess of 12 weeks to be delivered. Unfortunately we have no control over these parcels and how quickly they are passed through customs.

Customs & international import charges
VAT is due on all commercial goods imported into the EU regardless of their value. We are part of the IOSS which means that, for orders not exceeding €150, we collect the VAT for you and pay that to the relevant local tax authorities, meaning you don't have to pay it on delivery.

Shipments sent outside the UK to any other shipping destinations may also incur additional charges for customs clearance and these are payable by you, the customer. We have no control over these charges and are unable to reimburse any costs incurred regardless of the circumstances. For details of customs charges please consult your local customs authorities for the latest rates.

What does my Tracking Message Mean?

For United Kingdom orders:

• We're expecting it - Royal Mail hasn't scanned in your parcel just yet.
  • Ordered before 4 December 2024 and your parcel is still stuck on this message? Contact us for help!
• We've got it - Parcel has been successfully scanned in and awaiting processing
• In transit - Parcel is in transit to your local delivery mail centre
• Ready for delivery - The order is out for delivery
• Delivery attempted - Address inaccessible. Royal Mail will try again the next working day if possible
• Available for Collection or Redelivery - Royal Mail have tried to deliver your order but were unable to. You can choose to have it redelivered or collect at your nearest pickup point.

For international orders:

• En Route to DHL Ecommerce or Awaiting Processing - Parcel is awaiting processing at the DHL UK distribution centre
  • Ordered before 4 December 2024 and your parcel is still stuck on this message? Contact us for help!
• Processed/Sorted/Closed Bag - Parcel has been processed and is awaiting dispatch to DHL Germany distribution centre
• Arrival at parcel center of origin - Parcel has reached the DHL Germany distribution centre
• Transportation to destination country/destination area / Preparation for air transport with stopover - Parcel is in transportation to the destination country.