Orders & Returns

1. Where is my order?

The delivery time is indicated in our Shipping policy. Please note that due to customs clearance, the delivery time may be slightly longer.

Our December 2023 edition is usually shipped within 1-3 working days.

The August 2024 edition is sold out and no longer available for purchase. For existing orders, please see your order status for the most up-to-date information.

If your order still hasn't arrived four weeks after it has been dispatched, please get in touch with us.

2. Who do you use to deliver the newspaper?

For domestic orders, we use Royal Mail. For international orders, Royal Mail uses their international partners - usually, the national postal company/organisation of your country.

3. Where do you deliver to?

We deliver in most countries that Royal Mail is able to deliver to.

We are currently unable to fulfil shipments to the following destinations: Afghanistan, Cuba, Iran, North Korea, Russia, Somalia, Syria, United Arab Emirates, Ukraine (Donetsk, Luhansk, Crimea) and Yemen. 

This is due to a lack of shipment options or sanctions imposed by United Kingdom, United States, or the European Union.

4. Do I pay VAT on my order?

• EU orders: VAT is due on all commercial goods imported into the EU* regardless of their value. We are part of the IOSS which means that, for orders not exceeding €150, we collect the VAT for you and pay that to the relevant local tax authorities, meaning you don't have to pay it on delivery. 
  
  
• Other countries: Shipments sent outside the UK to any other shipping destinations may also incur additional charges for customs clearance and these are payable by you, the customer. We have no control over these charges and are unable to reimburse any costs incurred regardless of the circumstances. For details of customs charges please consult your local customs authorities for the latest rates.

* Countries in the European Union are: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

5. I'm being asked to provide additional information at my order. Why is this?

If you're a customer from Brazil, please enter your Cadastro de Pessoas Físicas (CPF) or Cadastro Nacional da Pessoa Jurídica (CNPJ) in that field. If you're a foreign national residing in Brazil, please enter your passport number.

If you're a customer from China, please enter your Resident ID number in that field. If you're a foreign national residing in China, please enter your passport number.

If you're a customer from South Korea, please enter your Personal Customs Clearance Code (PCCC) in that field. If you're a foreign national residing in South Korea, please enter your passport number.

Your additional information will be provided along with the shipping label on the delivery package. If you require further help with this step, please get in touch with us.

6. How do I change my address?

Please get in touch with us with your order number and your new address before your order is fulfilled.

7. Why can't I add more items to the cart?

At the moment, to help with fulfilment, we have certain limits on orders that contain more than one product. To add more items to your cart, complete your purchase, and start with a new one.

8. How do I gain access to my Premium Edition benefits?

To gain access to the Premium Edition benefits, you must allow us to email you with news and offers at checkout. We'll send you the most recent newsletter to our Premium Edition supporters shortly after purchasing - usually within 10 minutes.

You can subscribe at any time.

Unchecked the box? No worries, step in touch with us.

9. I purchased the Premium Edition but I'd now like to change/remove my name from the 'Thank You' section.

This is usually not possible due to our workflow but in rare circumstances, we may be able to help with this - please get in touch with us.

10. My order arrived damaged or isn't printed correctly - what can I do?

Please get in touch with us at help@toolong.news. Please include a picture of your damaged item along with your order number - we'll take it from there.

Please note, some misalignment, and smaller colour smudging on fully-coloured pages is within acceptable range and is to be expected.

Subscriptions

1. How do subscriptions work?

By subscribing to Too Long, you subscribe to a continuous delivery of Too Long newspapers at a discount. We will only charge you every four months and we will notify you of any price changes.

2. How do I manage my subscription?

You can manage your subscription by clicking on the "Manage Subscription" button in the menu bar. You can choose to pause, skip, cancel, or restart your subscription.

Maintaining Our Products

We're hoping that with our products, little maintenance is required. At the moment, there is no special maintenance required for any product.

However, for the December 2023 edition, due to the unique and thin paper the newspaper is printed on, it may eventually turn yellow or white. To prevent this, we recommend keeping it out of sunlight and away from other sources of UV light.